About Us » Frequently Asked Questions
- Can I place an order without registering for an account on Aromatics International?
- What if I forget my password?
- Do you sell gift certificates?
- Do you have a store I can visit?
- Can I pay by check?
- Can I pay over the phone or by mail?
- How secure is your website?
- Can I email you my order and credit card information?
- When will my order be processed?
- What if I want to cancel my order after it has been placed?
- What are your shipping charges based on?
- Do you ship Internationally?
- Do you accommodate bulk orders?
- You don’t offer the products I’m looking for, what should I do?
- How do I know the products you carry are 100% pure, natural, and free of chemicals and pesticides?
- Are your oils organic?
- What if I want to make changes to my order after I have placed it?
- What forms of payment do you take?
- How do I convert sizes of oils from ounces to milliliters?
- What is your return policy?
- Why do some labels say "Aromahead.com" and others say "AromaticsInternational.com"?
- What are your prices based on?
- What if I can't find the country I want to ship to in the drop-down menu?
- How are your oils packaged?
- What kind of a container are the bulk oils shipped in, and how do I open these containers?
Can I place an order without registering for an account on Aromatics International?
The order process can be completed by new users. However, at the end of the order process, we ask that you provide a password. Your account information will be automatically registered and the email address you provide will be your username in the future. This will allow you to access your order history, saved address, and other account features upon future visits to Aromatics International.
The order process can be completed by new users. However, at the end of the order process, we ask that you provide a password. Your account information will be automatically registered and the email address you provide will be your username in the future. This will allow you to access your order history, saved address, and other account features upon future visits to Aromatics International.
What if I forget my password?
If you forget your password, a new password will be mailed to the email address you registered with. If you do not immediately receive your password email, check your spam folder!
If you forget your password, a new password will be mailed to the email address you registered with. If you do not immediately receive your password email, check your spam folder!
Can I pay over the phone or by mail?
All web store payments are made through the website. If you wish to email your order and call us with your credit card number, please send us an email and let us know.
All web store payments are made through the website. If you wish to email your order and call us with your credit card number, please send us an email and let us know.
How secure is your website?
Aromatics International features safeguards that allow you to enjoy your shopping experience without having to worry about the security of your credit card transactions. When you submit sensitive information via our website, your information is protected both on-line and off-line. Our checkout process takes place in a secure environment using Secure Socket Layer (SSL) technology, which encrypts the data you submit to Aromatics International. SSL technology is an industry standard and among the best software available today for secure commerce transactions. All sensitive information you enter during the checkout process (including credit card number, name and address) is encrypted under this protocol while traveling the Internet. We do not share or sell any information you submit to Aromatics International.
Aromatics International features safeguards that allow you to enjoy your shopping experience without having to worry about the security of your credit card transactions. When you submit sensitive information via our website, your information is protected both on-line and off-line. Our checkout process takes place in a secure environment using Secure Socket Layer (SSL) technology, which encrypts the data you submit to Aromatics International. SSL technology is an industry standard and among the best software available today for secure commerce transactions. All sensitive information you enter during the checkout process (including credit card number, name and address) is encrypted under this protocol while traveling the Internet. We do not share or sell any information you submit to Aromatics International.
Can I email you my order and credit card information?
Email is not considered a secure form of communication, and can be intercepted as it travels across the Internet. We recommend that you do not give us your credit card number or any sensitive information via email.
Email is not considered a secure form of communication, and can be intercepted as it travels across the Internet. We recommend that you do not give us your credit card number or any sensitive information via email.
When will my order be processed?
Most orders will be processed and mailed within one day of placing your order.
Most orders will be processed and mailed within one day of placing your order.
What if I want to cancel my order after it has been placed?
Our orders are processed quickly. Cancellations must be within 2 hours following order completion. Once the oils have been mailed we will require full payment.
Our orders are processed quickly. Cancellations must be within 2 hours following order completion. Once the oils have been mailed we will require full payment.
What are your shipping charges based on?
Our shipping charges are based on the weight of your order, and where it is being shipped. We use the United States Postal Service Priority Mail for domestic shipping.
Our shipping charges are based on the weight of your order, and where it is being shipped. We use the United States Postal Service Priority Mail for domestic shipping.
Do you ship Internationally?
We ship internationally using the United States Postal Service Global Express mail. International shipping charges are based on the weight of your order, and where it is being shipped. To learn more about the USPS international shipping and shipping restrictions visit http://www.usps.com/global/globalexpressmail.htm
We ship internationally using the United States Postal Service Global Express mail. International shipping charges are based on the weight of your order, and where it is being shipped. To learn more about the USPS international shipping and shipping restrictions visit http://www.usps.com/global/globalexpressmail.htm
Do you accommodate bulk orders?
Yes. Please visit our bulk orders page for information on bulk orders. All of our bulk sizes and custom bulk orders are at a significant discount.
Yes. Please visit our bulk orders page for information on bulk orders. All of our bulk sizes and custom bulk orders are at a significant discount.
You don’t offer the products I’m looking for, what should I do?
Please contact us with any special requests. We are often able to import oils directly for special orders. We are also happy to personally recommend excellent, reputable resources for carrier oils and other aromatherapy products.
Please contact us with any special requests. We are often able to import oils directly for special orders. We are also happy to personally recommend excellent, reputable resources for carrier oils and other aromatherapy products.
How do I know the products you carry are 100% pure, natural, and free of chemicals and pesticides?
In order for essential oils to have a therapeutic effect we believe they must be pure plant extracts. The best way to assure the purity of each batch of oil is by testing the oil with Gas Chromatography/ Mass Spectrometry (GC/MS). At Aromatics International every batch of oil purchased from a distiller or distributor is tested with GC/MS. We only buy from distillers and distributers who sell oils extracted from plants that have not been sprayed or treated with any chemicals.
In order for essential oils to have a therapeutic effect we believe they must be pure plant extracts. The best way to assure the purity of each batch of oil is by testing the oil with Gas Chromatography/ Mass Spectrometry (GC/MS). At Aromatics International every batch of oil purchased from a distiller or distributor is tested with GC/MS. We only buy from distillers and distributers who sell oils extracted from plants that have not been sprayed or treated with any chemicals.
Are your oils organic?
All of Aromatics International’s essential oils are either certified organic, wild crafted, or unsprayed. All of the oils we sell are free of chemicals, herbicides, and pesticides. This supports the health and vitality of the soil, the plant, and therefore the essential oil itself.
All of Aromatics International’s essential oils are either certified organic, wild crafted, or unsprayed. All of the oils we sell are free of chemicals, herbicides, and pesticides. This supports the health and vitality of the soil, the plant, and therefore the essential oil itself.
What if I want to make changes to my order after I have placed it?
We will do our best to accommodate you if the order has not been packed and/or shipped. If your order has already been packed and you wish to add on, the addition may need to be considered a new order.
We will do our best to accommodate you if the order has not been packed and/or shipped. If your order has already been packed and you wish to add on, the addition may need to be considered a new order.
How do I convert sizes of oils from ounces to milliliters?
There are 15 mls in a half ounce. There are 30 mls in one ounce.
For more conversions, check out http://www.onlineconversion.com.
There are 15 mls in a half ounce. There are 30 mls in one ounce.
For more conversions, check out http://www.onlineconversion.com.
What is your return policy?
All essential oils purchased through Aromatics International are non-refundable, as we cannot restock oils with a broken seal. If you receive a defective product or the wrong item please contact us immediately to arrange return. We offer a 15-day money back guarantee on defective items in their original packaging. Returns must be received by Aromatics International Inc. within 15 days of the original order to qualify for this guarantee.
All essential oils purchased through Aromatics International are non-refundable, as we cannot restock oils with a broken seal. If you receive a defective product or the wrong item please contact us immediately to arrange return. We offer a 15-day money back guarantee on defective items in their original packaging. Returns must be received by Aromatics International Inc. within 15 days of the original order to qualify for this guarantee.
Why do some labels say "Aromahead.com" and others say "AromaticsInternational.com"?
We are in the midst of a name change. In the future all the labels will say "AromaticsInternational.com".
We are in the midst of a name change. In the future all the labels will say "AromaticsInternational.com".
What are your prices based on?
The pricing of essential oils is based on the amount of oil in the plant and how easily the oil can be extracted from the plant.
The pricing of essential oils is based on the amount of oil in the plant and how easily the oil can be extracted from the plant.
What if I can't find the country I want to ship to in the drop-down menu?
If you do not see the country you want to ship to in the drop-down menu, we do not offer International Shipping to that country due to the regulations of the United States Postal Service.
If you do not see the country you want to ship to in the drop-down menu, we do not offer International Shipping to that country due to the regulations of the United States Postal Service.
How are your oils packaged?
We import the oils from distillers in large containers and then we pour them into smaller amber-colored glass bottles. These colored glass bottles protect the oil from light, which in turn gives them a longer shelf life. The oils are packed lovingly by hand, and wrapped in bubble wrap to prevent breakage. We then re-use all the "peanuts" we receive when ordering supplies to safely pack and ship your oils.
When ordering a precious oil like Rose the bottle comes in a light pink Organza pouch.
We import the oils from distillers in large containers and then we pour them into smaller amber-colored glass bottles. These colored glass bottles protect the oil from light, which in turn gives them a longer shelf life. The oils are packed lovingly by hand, and wrapped in bubble wrap to prevent breakage. We then re-use all the "peanuts" we receive when ordering supplies to safely pack and ship your oils.
When ordering a precious oil like Rose the bottle comes in a light pink Organza pouch.
What kind of a container are the bulk oils shipped in, and how do I open these containers?
All the bulk oils are packed in special aluminum bottles. To open these aluminum bottles take a pair of pliers and open the white plastic tab. Then there will be a clear plug with a ring. Don't use your fingers or pliers to pull the ring, gently use the pliers to remove the plug along the edge of the bottle, go slow and it is easy.
You can re plug the bottle, but ultimately you want to pour your oil into glass bottles. You can store it in the aluminum for a month or more as it is a non-reactive substance that
all the distillers use for shipping, but glass is always most ideal for oils.
All the bulk oils are packed in special aluminum bottles. To open these aluminum bottles take a pair of pliers and open the white plastic tab. Then there will be a clear plug with a ring. Don't use your fingers or pliers to pull the ring, gently use the pliers to remove the plug along the edge of the bottle, go slow and it is easy.
You can re plug the bottle, but ultimately you want to pour your oil into glass bottles. You can store it in the aluminum for a month or more as it is a non-reactive substance that
all the distillers use for shipping, but glass is always most ideal for oils.
